As a first time Internet user, you need more than a mobile phone and a SIM card to thrive online. New Internet users without a support system for learning will often only unlock a fraction of the potential the Web has to offer.

If you already use the Internet daily, you may not consider just how much you need to know to communicate, search, download apps, manage finances, maintain a working device, protect your identity and be secure.

“Stepping into Digital Life” is a report based on a one-year research project by Mozilla in Kenya. It identifies 53 digital skills that mobile Internet users should master to go online safely. Researchers also developed new community teaching methods –including help via WhatsApp messages– in order to study how best to support learning and confidence.

53 digital skills first time Internet users need in 14 categories


Data source: “Stepping Into Digital Life”, Digital Skills Observatory, Mozilla, 2017